These website terms of service (“Service Terms”), alongside our Privacy Policy and Cookie Policy, set out the basis on which we supply our services to you via our website and platform. When you use our Services, you explicitly affirm that you accept these Service Terms. If you do not agree, you must not use our Services.
1. These Terms of Service
1.1. These website terms of service (“Service Terms”), alongside our Privacy Policy and Cookie Policy, set out the basis on which we supply our services to you via our website and platform (“Services”).
1.2. When you use our Services, you explicitly affirm that you accept these Service Terms and agree to abide by them. You should also carefully review our Privacy Policy before subscribing to our Services.
1.3. Please take time to read these Service Terms carefully before using our Services. You will find out who we are, how we provide our Services to you, how we may change or terminate our contract with you, what to do if there is a problem, and other important information.
1.4. If for any reason you do not agree to these Service Terms, you must not use our Services.
2. Information About Us
2.1. Our Services are owned and operated by And Other Ways LLC (” And Other Ways”, “we”, “us” or “our”).
2.2. Company Details:
Registered Name: And Other Ways LLC
Registration Number: 254099
Registered Address: Shams Free Zone, Media City, UAE
2.3. You can contact us at: help@andotherways.com
2.4. Our pharmacy services are provided through our GPhC-registered pharmacy partner (Pharmacy Partner Name - TBC), registered with the General Pharmaceutical Council (GPhC) with registration number TBC.
2.5. The clinicians engaged by our pharmacy partner are registered in the United Kingdom with the General Medical Council or the General Pharmaceutical Council and have relevant and accredited independent prescriber qualifications.
2.6. If we need to contact you for any reason, we will do so by email, phone, or post to the details you provided. When we say “writing” or “written” in these Service Terms, this includes emails or other electronic written format.
3. How We May Use Your Personal Information
3.1. When you use our Services, you will need to provide us with information about yourself. We use the information to:
- Review your medical information (including personal medical details such as age and health history, and the information submitted in our online consultation questionnaire);
- Allow our pharmacy partner's clinicians to confirm whether the requested treatment is clinically appropriate;
- Supply the products to you (including your delivery address);
- Process your payment for the products;
- If you agree to this when ordering, provide you with information about similar products.
3.2. Our Privacy Policy sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Services, you consent to such processing and you warrant that all data provided by you is accurate.
4. Our Contract With You and the Online Consultation Process
4.1. After you have completed our online consultation and placed your order, we will send you a message to confirm that we have received your order. To help protect against fraud and ensure safe transactions, we may ask you to provide proof of identity when processing your subscription request. Delay in supplying adequate proof of identity may result in delay or cancellation of your subscription.
5. Our Service
5.1. The images on our platform are for illustrative purposes only. Your product may vary slightly from the platform images.
5.2. All products shown on our platform are subject to availability.
5.3. On receiving your order, and before using any product, you should carefully read any information which accompanies the product (including but not limited to the Patient Dispensing Label, the patient information leaflet and/or manufacturer's guidelines) and you acknowledge and agree that you will only use the product in accordance with such information. Any failure to follow such information is at your own risk.
5.4. You should stop taking the medication and seek immediate advice from a doctor or other healthcare practitioner if you experience any significant side effects before re-starting the medication.
5.5. Please note that the pharmacy may de-blister certain medicines from their original packaging and supply them to you using their own packaging. This is to aid your medication compliance, adherence, and general ability to take the medication easily and conveniently. You acknowledge that due to this process, the shelf life of medicines may be reduced. You agree that you will not take any medicine beyond its stated expiry date.
6. Your Rights to Make Changes
6.1. If you want to make any changes to your order, please get in touch. If the change you have asked for is possible, we will let you know about any changes we need to make to the price of the order, the timing of delivery, or anything else which is different as a result of the change. We will also check whether you want to go ahead with the order on this basis. If we cannot make the change or you are not happy with the consequences of making the change, you may want to end the contract (see section 8).
7. How We Will Provide the Service
7.1. Our delivery charges are set out on our platform at checkout.
7.2. During the order process, we will let you know when we will provide the products to you or we will contact you with an estimated delivery date. We aim to deliver within 2–3 working days of your prescription being approved.
7.3. You agree that a signature will not be required on receipt of delivery and that you are happy for medicines to be posted through the letter box at the delivery address.
7.4. If our Service to you is delayed by any event that is outside our control, we will let you know as soon as we can, but we are not responsible for delays outside our control.
Late Delivery
7.5. If we miss the delivery deadline, you can treat the contract for sale of the product via our Service as at an end if either:
- We have refused to deliver the products; or
- You told us, before we accepted your order, that delivery before the delivery deadline was essential.
7.6. If you do not wish to treat the contract as terminated, or do not have the right to do so under paragraph 7.5, you can set a new, reasonable deadline for delivery.
7.7. If you do decide to treat the contract as at an end under paragraph 7.5, you can cancel your order for any of the products or reject products that have been delivered. When you have let us know, we will then refund any sums you have paid to us for the cancelled products (including any delivery charges). If the products have already been delivered to you, you must post them back to us within 30 days or allow us to collect them from you. We will pay the costs of postage or collection. Please email us at help@anotherways.com for a return label or to arrange collection.
Failed Delivery
7.8. If no one is available at your address to take delivery and it is not possible to post the parcel through the letter box, the courier may, according to their policies, either leave you a note informing you how to rearrange delivery, leave your parcel with a neighbour, or leave your parcel at a safe place. Where the parcel is taken to the delivery depot, if you do not then either collect the products from a delivery depot or contact us to re-arrange delivery, we will contact you for further instructions and details (including details of any additional delivery costs). If we are unable to contact you or re-arrange delivery or collection, we may end the contract and paragraph 10 (Our rights to end the contract) will apply. If an order was not delivered or if there are any issues with delivery, then you must let us know within 7 days.
Ownership
7.9. The product(s) will be your responsibility either from the time of delivery to the address you gave us or the time of collection from us. You own the product(s) once we have received payment in full following acceptance of the order.
Suspending the Contract
7.10. We may have to suspend the supply of a product via our Service to:
- Manage a technical problem or make minor technical changes; or
- Make any required updates to the product to reflect changes in relevant laws and regulatory requirements.
7.11. We will contact you to tell you we will be suspending supply of the product. You may contact us to cancel your order if we suspend it, or tell you we are going to suspend it, for a period of more than 30 days. We will refund any sums you have paid in advance for the product.
7.12. If you do not pay us for the products when you are supposed to and you still have not paid us within 10 days of us reminding you to do so, we may suspend supply of the products until you have paid us any outstanding amounts. We will let you know if we do suspend the supply of the products.
Changing the Contract
7.13. We may need to change the terms on which your subscription is provided. We will always provide notice to you of any proposed material changes. If you do not accept the proposed changes, you will be able to cancel the contract and receive a refund in respect of any un-incurred subscription period. Unless you notify us of your non-acceptance within 7 days of any proposed changes to the terms, it will be accepted that you have agreed to these changes.
8. Your Rights to End the Contract
8.1. Your rights if you decide to end the contract with us will depend on what product you have bought via our Service, if there is anything wrong with it, how we are performing our obligations, and at what point you decide to end the contract:
- If you want to end the contract because of something we have done, see paragraph 8.2.
- If you have just changed your mind about the product, see paragraph 8.3. For safety reasons, we do not accept returns of prescription medicines.
- If what you have bought is faulty or does not match the description provided online, you may have a legal right to end the contract, to get the product repaired or replaced, or to get some or all of your money back, see section 11.
- Cancelling the order, see paragraph 8.4.
8.2. Is it something we have done? If you end the contract because of one of the reasons described below, it will end immediately and you will be refunded in full for any products which have not been provided. The reasons are:
- We have told you about a change to the Service Terms which you do not agree to
- There was an error in the price or product description on our platform and you do not wish to proceed with your order
- We have let you know that supply of the products via our Services may be significantly delayed because of events outside our control
- For technical reasons, the supply of the products via our Services has been suspended for more than 30 days
- We have done something which gives you a legal right to end the contract
8.3. Have you changed your mind? If you are unhappy with the products, please do let us know.
Prescription Medicines: For safety reasons, we cannot accept the return of medicines as the pharmacy is not able to reuse them. If you have unwanted medicine, please take it to a local pharmacy for safe disposal.
8.4. Cancelling your order. You can cancel your order for medicines up until the point where the clinician issues your prescription (i.e., before you receive an email confirming that your order has been accepted). If you want to cancel your order in these circumstances, just contact us to let us know.
9. How to End the Contract With Us
9.1. If you want to end the contract, please let us know by emailing us at help@andotherways.com.
9.2. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us or arrange for a collection. Please email us at help@andotherways.com for a return label to be provided with the returns address. You must post them back to us at the address provided by us.
9.3. If you are exercising your right to change your mind, you must return the products within 14 days of telling us you wish to end the contract.
Costs
9.4. We will pay the costs of return:
- If the products are faulty or do not match the description provided online; or
- If you are ending the contract because of one of the reasons listed in paragraph 8.2.
9.5. In all other circumstances (including where you are exercising your right to change your mind), you will be required to pay the costs of return or collection.
Refunds
9.6. Once dispensed, medication cannot be returned for resale and so refunds are not available for these products. If your prescription is declined by the clinician, you will receive a full refund.
9.7. Where refunds are available, we will make any refunds due to you as soon as possible and within 14 days of your telling us you have changed your mind.
10. Our Rights to End the Contract
10.1. We may also choose to end the contract in some situations including if:
- You fail to pay us when payment is due and you still do not make payment within 10 days of us reminding you that payment is due; or
- You do not allow us to deliver the products to you or collect them from us within a reasonable time.
10.2. If we end the contract in the situations set out in paragraph 10.1, we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you reasonable compensation for the costs we will incur as a result.
11. If There is a Problem With the Service
11.1. Please contact us if you have any questions or complaints about the products provided via our Service. You can email our customer service team at help@andotherways.com.
11.2. We have a legal duty to supply products that are in conformity with this contract. Legally, the products you receive must be as described, fit for purpose, and must be of satisfactory quality.
11.3. There are some exceptions to these legal rights. For information, please visit the Citizens Advice website www.adviceguide.org.uk or call 03444 111 444.
11.4. If you wish to exercise any of these legal rights to reject products, you must either post them back to us or allow us to collect them. We will pay the costs of postage or collection. Please email us at help@andotherways.com for a return label or to arrange collection.
12. Price and Payment
12.1. The price of your product (which includes VAT where applicable) will be set out on the order pages when you place your order. Delivery charges are shown separately at checkout. We take care to make sure that the price of the product advertised to you is correct. However, it is always possible that something may be incorrectly priced. We will contact you if the price you have been given is wrong and ask whether or not you want to continue with your order.
12.2. We accept payment by major credit or debit card. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you. If you think a charge is wrong, please contact us promptly to let us know.
13. Our Responsibility for Loss or Damage Suffered by You
13.1. We only supply products via our Services for domestic and private use. We are not liable for any business losses. If you use the products for any commercial, business, or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.2. Subject to clause 13.4, our maximum liability to you in relation to any order for products will be the amount equal to the price of the products you have ordered from us.
13.3. We are not responsible for any loss or damage that is not foreseeable.
13.4. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:
- Death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors
- Fraud or fraudulent misrepresentation
- Breach of your legal rights in relation to the products (including the right to receive products which are as described, of satisfactory quality, fit for any particular purpose made known to us)
13.5. During the course of your treatment, your patient account will be regularly monitored by us to ensure you continue to meet the criteria for the prescription service. We will contact you regularly by text, email, and other notifications to check in. If there is a change in your health circumstances that could affect your treatment, you must contact us without delay. If you are in any doubt as to whether a change in your health circumstances could affect your treatment, and you have been unable to contact us, you should suspend your treatment until you have done so.
13.6. Through our Services, And Other Ways LLC is the seller of products that have been produced by third parties. And Other Ways LLC is not and does not hold itself out to be the producer of any product.
14. Referral Programme
14.1. We operate a referral programme with partner barbershops. If you were referred to us by a barbershop or barber, we may share limited information (your name and referral status only) with the referring party for the purpose of tracking referrals and calculating commissions.
14.2. Your health information, consultation answers, treatment details, and any other medical information will never be shared with barbershops or barbers.
14.3. Participation in the referral programme does not affect your rights under these Service Terms or the price you pay for products.
15. Written Communication
15.1. Applicable law requires that some of the information or communications we send to you should be in writing. When using our Service, we will contact you by email or provide you with information by posting notices on our platform. You agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
16. Other Important Terms
16.1. We may transfer our rights and obligations under these Service Terms to another organisation.
16.2. The contract for the supply of services is between you and And Other Ways LLC. Other than you and And Other Ways LLC, no other person shall have any rights to enforce any of its terms.
16.3. Each of the paragraphs of these Service Terms operates separately. If any of them are deemed unlawful in any court or relevant authority, the remaining paragraphs will remain in full force and effect.
16.4. If we delay in taking steps against you when you break this contract, that will not mean that you do not have to do what we ask in order to remedy your breach and it will not prevent us from taking steps against you at a later date.
16.5. These Service Terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
16.6. Alternative dispute resolution is a process where an independent body considers both sides of a dispute and helps to resolve it, without having to go to court. If you are unhappy with how we have handled any complaint, you may want to contact an alternative dispute resolution provider.
17. Regulatory Information
Our pharmacy services are provided in partnership with a GPhC-registered pharmacy, ensuring compliance with UK pharmacy regulations and professional standards.
Pharmacy Partner: TBC
GPhC Registration: TBC
These Terms of Service were last reviewed in November 2025.