We are committed to protecting your privacy and ensuring the security of your personal information. Through our website and services, we provide access to medical advice, clinical support, and treatment options to help you make informed decisions about your health.
Please read this Privacy Notice carefully as it contains important information about who we are, how and why we collect, store, use, and share personal information, your rights in relation to your personal information, and how to contact us.
This Privacy Notice applies to And Other Ways LLC, operating under the brand name “& Other Ways”.
Our pharmacy services are provided through our GPhC-registered pharmacy partner: [Pharmacy Partner Name – TBC] (GPhC Registration: [TBC]).
This Notice covers any personal information we collect:
Our services are not intended for individuals under the age of 18, and we do not knowingly collect data from children.
| Data Type | Description |
|---|---|
| Identity Data | First name, last name, date of birth, username, password |
| Contact Data | Email address, delivery address, telephone number |
| Financial Data | Payment card details (processed securely by Stripe) |
| Transaction Data | Details of products purchased, order history, subscription status |
| Health Data | Medical history, consultation responses, treatment preferences |
| Technical Data | IP address, browser type, device information, location data |
| Usage Data | How you use our website, pages visited, features used |
| Referral Data | Which barbershop referred you, barber name (if provided) |
| Marketing Data | Your preferences for receiving marketing communications |
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Assess treatment suitability | Identity, Contact, Health Data | Necessary for healthcare purposes under health professional responsibility |
| Process prescriptions | Identity, Contact, Health, Transaction Data | Contract performance; Healthcare purposes |
| Clinical consultations | Identity, Contact, Health Data | Contract performance |
| Maintain medical records | All relevant health information | Legal obligation (GPhC requirements) |
We collect information from:
Our GPhC-registered pharmacy partner who dispenses your medication. They are bound by strict confidentiality and data protection obligations.
We use Stripe to process payments securely. Stripe handles your payment card details and does not share them with us.
Courier services that deliver your treatments. We share only the information necessary for delivery (name and address).
If you were referred by a barbershop, we may share limited information (that a purchase was made) to calculate their referral commission. We do not share your health data.
We use Mailchimp to send marketing emails. They process your contact data and marketing preferences on our behalf.
We use analytics tools to understand how our website is used and to improve our services. These collect technical and usage data only.
Lawyers, auditors, and accountants where necessary.
We may disclose information where required by law or to protect our legal rights.
All service providers are contractually bound to keep your information confidential and use it only for the services they provide to us.
As a UAE-registered company serving UK customers, your personal information may be transferred outside the United Kingdom.
Transfers may occur to:
Whenever we transfer your personal information outside the UK, we ensure appropriate safeguards are in place, including:
For more information about the specific safeguards we use, please contact us at DPO@anotherways.com.
We have implemented appropriate technical and organisational measures to protect your personal information, including:
Whilst we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We will notify you promptly if any breach occurs that may affect you.
| Data Type | Retention Period |
|---|---|
| Medical records & health data | 10 years from last treatment (GPhC requirement) |
| Transaction records | 7 years (tax and accounting requirements) |
| Account information | Duration of account plus 3 years |
| Marketing data (non-customers) | 2 years from last engagement |
| Referral data | Duration of subscription plus 2 years |
| Technical/usage data | 26 months |
We may retain your data for longer if required by law or to defend legal claims.
Request a copy of the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data in certain circumstances.
Receive your data in a structured, commonly used format.
Request limitation on how we use your data in certain situations.
Object to processing based on legitimate interests or marketing purposes.
To exercise any of these rights, please contact us at DPO@anotherways.com. We will respond within one month.
We will only send you marketing communications if you have opted in to receive them. You can withdraw your consent at any time by:
Please note: Even if you opt out of marketing, we will still send you essential service communications (order confirmations, prescription information, account updates) as these are necessary for our service.
We use cookies and similar technologies to improve your experience on our website. You can manage your cookie preferences through your browser settings.
For more information, please see our Cookie Policy [link to be added].
Our website may contain links to third-party websites, plugins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
For any questions about this Privacy Notice or to exercise your rights:
And Other Ways LLC
Shams Free Zone
Media City, UAE
We hope to resolve any concerns you raise about our use of your personal information.
You also have the right to complain to the UK supervisory authority:
We may update this Privacy Notice from time to time. We will notify you of significant changes by email or through our website.
Please check back periodically to stay informed about how we protect your information.
Our pharmacy services are provided in partnership with a GPhC-registered pharmacy, ensuring compliance with UK pharmacy regulations and professional standards.
This Privacy Policy was last reviewed in November 2025.