Shipping & Returns
Clear information about delivery, returns, and refunds.
Delivery
Your treatment is delivered monthly, timed to arrive before you run out. We use Royal Mail for all UK
deliveries.
Delivery Times
| Shipping Method | Dispatch | Delivery |
|---|---|---|
| Standard Shipping | 3-5 working days | £2.99 |
| Next Day Shipping | Same day | £5.99 |
Delivery times may vary during busy periods. We'll notify you if there are any delays.
Delivery Cost
Free. Delivery is included in your subscription.
Where We Deliver
We deliver to all UK addresses, including Scottish Highlands, Northern Ireland, and the Channel Islands.
Tracking
You'll receive a dispatch email with tracking information once your order ships.
Missed Delivery?
Royal Mail will leave a card if you're not home. You can collect from your local delivery office or arrange redelivery.
Didn't Receive Your Order?
If your order hasn't arrived within 7 working days, contact us and we'll investigate. If it's lost in transit, we'll send a replacement at no extra cost.
Returns
Because we supply prescription medication, we cannot accept returns once your order has been dispatched. This is a legal requirement for all pharmacy products.
Damaged or Incorrect Items
If your order arrives damaged or you’ve received the wrong items, contact us within 7 days and we’ll arrange a replacement.
Cancellations Before Dispatch
If you need to cancel an order before it’s dispatched, contact us as soon as possible. Once dispatched, we cannot cancel or recall orders.
Refunds
When You'll Get a Refund:
Not approved for treatment: Full refund, no questions asked
Order not received (lost in transit): Full refund or replacement (your choice)
Damaged/incorrect items: Full refund or replacement
Cancelled before dispatch: Full refund within 5–7 working days
When We Can't Offer a Refund:
Change of mind after dispatch (prescription medication cannot be returned)
Dissatisfaction with treatment results (treatment effectiveness varies)
Managing Your Subscription
Pause
You can pause your subscription for 1, 2, or 3 months from your account. Your next delivery will be rescheduled automatically.
Cancel
Cancel anytime in two clicks from your account. No cancellation fees. Your current month's order will still be delivered if already dispatched.
Change Address
Update your delivery address from your account at any time. Changes apply to your next order.